The natural person acting for purposes outside their trade, business, craft, or profession, who uses the Website and/or places an order through the Website.

MiniMeStories, operated by Daniel Henriksson, Sweden, e-mail: support@minimestories.com, with registered/business address: [insert business address], telephone: [insert phone number], organisation number: [insert organisation number, if applicable], VAT number: [insert VAT number, if applicable] (hereinafter: the 'Seller', 'we', 'us', or 'our').

The agreement between the Customer and the Seller that is formed when an order is accepted by the Seller and the required payment has been successfully completed.

All products and services offered via the Website, including in particular:

• Digital Books: personalized digital children's books, typically available for viewing in the Customer's account and/or download as a PDF file;
• Physical Books: personalized printed books based on the Customer's selections and the generated digital version;
• Image Regenerations / Regeneration Packs: included or separately purchased image generations that may be used for a specific book, as described on the Website;
• any other personalized digital or printed products that may be offered on the Website from time to time.

The above products are created wholly or partly with the help of generative artificial intelligence ('AI'). The Customer acknowledges that AI-generated text and images may contain variations, unexpected details, and minor imperfections, and may not exactly match uploaded images or written descriptions.

All offers on the Website are non-binding unless expressly stated otherwise. We reserve the right to change prices, product descriptions, features, and specifications at any time. Obvious errors, mistakes, or pricing errors do not bind us.

In the standard creation mode, the Customer provides personalization details such as recipient information, character information, appearance descriptions and/or uploaded photos, story preferences, events, and art style. The Customer may review this information before purchase. After payment, generation of the Digital Book begins.

In the interactive creation mode, the Customer creates the story progressively, for example by generating a small number of pages at a time and choosing what happens next. Draft text and/or previews may be shown before purchase. When the Customer chooses to purchase the completed book, the paid generation and delivery process begins. After purchase, the same post-purchase features may apply as described on the Website, including access to the Digital Book, editing tools, downloads, and the option to order a Physical Book.

The Agreement is concluded when:

• the Customer has accepted the offer,
• the Customer has completed the checkout process, and
• payment has been successfully received.

The Customer will receive an order confirmation by e-mail.

We reserve the right to refuse, suspend, or cancel an order, account, or transaction, before or after payment, for example in cases involving:

• suspected fraud or payment abuse;
• suspected infringement of third-party rights;
• violations of our Content Guidelines;
• unlawful or abusive use of the Website;
• technical or security issues;
• obvious product or pricing errors.

Where appropriate, we may issue a refund in whole or in part. If a cancellation is caused by the Customer's violation of these terms or our Content Guidelines, we may refuse a refund to the extent permitted by law.

All prices shown on the Website are stated in the currency and pricing format shown at checkout. Taxes, VAT, shipping costs, and other charges, if applicable, will be shown before the Customer places the order.

We may change prices at any time. Price changes do not affect orders that have already been placed and confirmed.

Payment must be made using the payment methods offered on the Website. We currently use Stripe or another payment provider indicated at checkout to process payments securely.

• Payment for a Digital Book is due before paid generation begins.
• Payment for a Physical Book is due before the print order is submitted for production.

Digital Books are generally made available in the Customer's account and/or for PDF download after payment and once generation is complete. Delivery times for Digital Books are indicative only and may vary depending on demand, technical processing, moderation, or other factors.

The Customer is responsible for downloading and safely storing any PDF made available to them.

Physical Books are delivered to the delivery address provided by the Customer. We are not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address entered by the Customer.

Physical Books are delivered only to the countries shown at checkout.

Production and shipping times are estimates only. Delivery typically takes 6–8 business days after production begins, but may vary due to printing, logistics, customs, holidays, or carrier delays.

We may use third-party print and fulfilment partners to produce and ship Physical Books.

The risk of loss of or damage to a Physical Book passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the product.

The risk relating to Digital Books passes when the Digital Book has been made available to the Customer in their account or for download.

An account is required to use the Website and access purchased Digital Books.

Purchased books and saved character data may remain accessible in the Customer's account for as long as the relevant service and account remain available. However, we do not guarantee permanent or uninterrupted hosting of account content, the online reading view, or stored files. Customers should download and keep their own backup copies of purchased PDFs.

Unpurchased drafts, previews, and incomplete projects may be changed, limited, or deleted by us at any time.

Physical Books and other personalized physical products are made according to the Customer's specifications and are clearly personalized in nature. For that reason, the statutory right of withdrawal does not apply to such products to the extent permitted by applicable law.

Digital Books and paid AI-generated outputs are personalized digital content and/or digital services that begin to be produced specifically for the Customer after purchase.

By placing an order for such digital content, the Customer expressly agrees that performance may begin immediately after purchase and acknowledges that any right of withdrawal may be lost once performance has begun or the digital content has been delivered, to the extent permitted by applicable law.

If the Customer's digital order has not yet entered processing or generation, the Customer may contact support to request cancellation. We cannot guarantee cancellation in time. Once processing, generation, or delivery has begun, cancellation and refund are generally no longer possible except where required by mandatory law or expressly stated in these terms.

A Customer may contact support to request cancellation of a Physical Book order before the order enters print production. We cannot guarantee cancellation if the order has already been submitted to the printing facility or fulfilment partner.

Once production has begun, cancellation is no longer possible except where required by law.

Digital Books cannot be returned.

Refunds for Digital Books are generally not available once generation or delivery has started, except where required by law.

However, if a purchased Digital Book is materially defective as a whole, for example because the output is clearly unusable or substantially fails to reflect the core personalization input across the book as a whole, we may, at our discretion:

• repair or regenerate the affected output;
• provide a replacement Digital Book; or
• issue a full or partial refund.

Minor dissatisfaction, subjective taste, small inconsistencies, or issues limited to a few pages do not normally qualify for a refund, especially where the Customer has access to editing or image regeneration tools for that book.

Personalized Physical Books cannot be returned because of change of mind, customer typos, dissatisfaction with the approved Digital Book, or dissatisfaction with the artistic style of the AI output where the printed book substantially reflects the digital version reviewed by the Customer.

If a Physical Book is visibly damaged in transit, materially misprinted, or otherwise defective due to a production or delivery issue for which we are responsible, the Customer should contact us as soon as possible and preferably within 14 days after receipt with a description of the issue and photographic evidence.

If we confirm a valid defect, our primary remedy is to send a replacement copy free of charge. A refund will be considered only if replacement is not reasonably possible or not appropriate in the circumstances.

Nothing in these terms limits or excludes any mandatory rights the Customer has under applicable consumer law, including rights relating to defective goods, defective digital content, delayed delivery, or other non-conformity.

The Customer acknowledges that our products are generated wholly or partly by AI. Although we aim for high quality, AI-generated content can contain unexpected, non-photorealistic, imperfect, or inconsistent elements. Minor deviations in text, illustration style, character details, or artistic interpretation are inherent in the nature of AI-generated content and do not in themselves constitute a defect.

If the Customer uploads an image or provides a description of a character's appearance, the generated result is an artistic interpretation. We do not guarantee an exact reproduction or likeness.

Before ordering a Physical Book, the Customer may be able to review and edit parts of the Digital Book, including text, themes, fonts, and images, as made available on the Website. The Customer is responsible for checking names, spellings, story details, and general content before ordering a Physical Book.

Each paid Digital Book includes either:

• [Option A: 10 included image regenerations], or
• [Option B: 15 included image regenerations], or
• [Option C: unlimited image regenerations, if stated on the Website].

If separate regeneration packs are offered, such packs apply only to the specific book for which they were purchased, unless we explicitly state otherwise. Regeneration packs are non-transferable between books or accounts and are non-refundable once activated or used, except where mandatory law requires otherwise.

For Physical Books, colors and brightness may differ between screens and printed products. Minor trim differences, print tolerances, or finishing variations are normal and do not in themselves constitute a defect.

The Customer must create and maintain an account to access the Website's main features and purchased products. The Customer is responsible for keeping login credentials secure and for all activity occurring through their account.

The Customer is solely responsible for all photos, names, descriptions, prompts, and other material submitted through the Website.

The Customer confirms that they have the necessary rights, permissions, and legal basis to upload and use all submitted content, including any necessary permissions from persons depicted where applicable.

To enable us to provide the Website and create the ordered products, the Customer grants us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, adapt, process, and use the submitted content solely for purposes of:

• generating and delivering the ordered products;
• operating, maintaining, securing, and improving the Website;
• customer support, moderation, and fraud prevention;
• storing saved characters and projects for account features made available on the Website.

We will not use a Customer's finished book, uploaded photos, or other user content in our advertising, gallery, or marketing materials without that Customer's separate and explicit consent.

We may allow Customers to save characters for reuse in future stories or projects. The availability of saved characters is a feature of the Website and may be updated, limited, or modified over time.

All intellectual property rights in and to the Website, our software, platform, prompts, layout, branding, templates, databases, models, and non-user-created elements belong to us and/or our licensors.

After full payment, the Customer receives a non-exclusive, non-transferable right to use the purchased personalized product for lawful purposes, including:

• personal use;
• gifting;
• sharing excerpts or images on social media; and
• reselling the specific purchased physical copy.

The Customer may also download and keep a backup copy of any purchased PDF for personal use.

Unless we have given prior written permission, the Customer may not:

• commercially reproduce or mass-produce the purchased Digital Book or its images;
• sell, sublicense, or distribute the digital files as standalone assets;
• use the book images, outputs, or files as stock content, merchandise assets, or print-on-demand assets;
• reverse engineer, copy, or exploit our software, platform, or workflows.

To the fullest extent permitted by law, our liability is limited to direct damages only and to a maximum amount equal to the amount paid by the Customer for the specific product or order to which the liability relates.

To the fullest extent permitted by law, we are not liable for indirect or consequential damages, including loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or loss of data.

We are not liable for dissatisfaction with artistic interpretation, style choices, or minor output deviations that are inherent in AI-generated products, provided that the product substantially reflects the personalization choices and input supplied by the Customer.

We are also not liable for errors caused by incorrect text, names, descriptions, photos, delivery addresses, or other information submitted by the Customer.

We are not liable for delays, interruptions, or failures caused by third-party payment providers, hosting providers, printers, fulfilment partners, or delivery carriers, except to the extent required by mandatory law.

We do not guarantee that the Website will be uninterrupted or error-free at all times.

Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law, including liability for wilful misconduct or gross negligence where applicable.